Return Policy – Lybae
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Return Policy

Damages:

Although it rarely happens, sometimes packages arrive damaged. If you notice any damage(s) you should make note of it when receiving the delivery. If your item(s) arrived damaged, please contact us immediately and we will be in touch with you as soon as possible after your support ticket is submitted.

If more than 24 hours have passed since your product was received, unfortunately, we can't offer you a replacement or refund. 

Returns:

Due to the nature of our goods being for personal hygiene care, health and private use we are unable to accept returns or exchanges. Furthermore, we do not accept the return of goods because you changed your mind, made a data entry error while placing your order, or circumstances that are beyond our control have taken place. 

When you receive your parcel, you are responsible for checking its content and the condition of the items you received. If you've noticed any damaged item, please contact us immediately within 24 hours of receiving your parcel. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Contact your bank next. There is often some processing time before a refund is posted. Credit card companies may take up to 10 business days before your refund is issued and reflected in your bank account. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale or discounted items (if applicable):

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Return Shipments:

You must first verify with us to see if you're eligible for a refund. 

Do not return your package to the manufacturer before verifying if you're eligible for a return. If you return your package to the sender before confirming with us, you (the buyer) will be responsible for return shipping charges equaled to the sending shipping fee. For example, if the shipping cost was $4.95 to send you the parcel, you will be responsible for a $4.95 returning fee in addition to an extra $4.95 if you want us to send it back to you to the same or different address.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations and Refunds:

We strive to provide you with a seamless shopping experience and educate you as must as possible on the nature of our product offerings by providing detailed product descriptions, sizing chart and other creative assets. It is your responsibility to read thoroughly and carefully to make an educated decision when purchasing any of the products in our catalog. 

When an order is placed in our store. All sales are final. Order cancellations are not part of our policy.

Visit our Help Center for answers to the most frequently asked questions.